Posted Date :
02 December 2021
Department :
Front Office
Position :
Front Office Associates
Job Description :
Welcomes guests and takes care of them from their arrival through to departure. Contributes to guests' long-term satisfaction by providing high quality services throughout their stay.
Posted Date :
02 December 2021
Department :
Food & Beverage Department
Position :
Waiters and Waitresses
Experience :
Minimum one year experience in similar position
Job Description :
We're currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities.
Posted Date :
02 December 2021
Department :
Food & Beverage
Position :
Room Service Order Taker
Experience :
Minimum one year experience in similar position
Job Description :
Responsible for answering all telephone calls and prioritizing said calls. Should have very good telephone etiquettes.
• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' long-term satisfaction by providing high quality services throughout their stay
• Helps inspire customer loyalty by developing friendly, personalized relationships
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Carries out all operations concerning guest arrival and departure in compliance with internal procedures
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all guest documentation is available and up-to-date
• Promotes the hotel's range of services in order to increase sales
• Hospitality Professional experiences 2 to 3 years
• Languages essential Arabic, English
We're currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:
• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Consistently monitor quality of food & beverage being served
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for answering all telephone calls and prioritizing said calls.
• Should have very good telephone etiquettes.
• Should have good knowledge of room service menu's and on going promotions in other F&B outlet.
• Should be able to provide recommendations and suggestions to guests upon request.
• Be knowledgeable of all services, facilities and products offered by the hotel.
• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
• Display excellent conversation skills and selling techniques at all times.