CAREERS

• Welcomes guests and takes care of them from their arrival through to departure

• Contributes to guests' long-term satisfaction by providing high quality services throughout their stay

• Helps inspire customer loyalty by developing friendly, personalized relationships

• Anticipates guests' needs and takes them into consideration

• Handles any guest complaints and/or remarks; provides a response as soon as possible

• Carries out all operations concerning guest arrival and departure in compliance with internal procedures

• Informs guests about the formalities, any special conditions relating to their stay and the services available

• Handles phone calls

• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team

• Ensures that all guest documentation is available and up-to-date

• Promotes the hotel's range of services in order to increase sales

• Hospitality Professional experiences 2 to 3 years

• Languages essential Arabic, English

We're currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel

• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Consistently monitor quality of food & beverage being served

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for answering all telephone calls and prioritizing said calls.

• Should have very good telephone etiquettes.

• Should have good knowledge of room service menu's and on going promotions in other F&B outlet.

• Should be able to provide recommendations and suggestions to guests upon request.

• Be knowledgeable of all services, facilities and products offered by the hotel.

• Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.

• Display excellent conversation skills and selling techniques at all times.